Hi,
One of our users can not start his SAP logon (version 720.3.12) and gets following error:
"
SAP Logon cannot be started
Error in local configuration files:
Tree structure file
C:\Users\xxxxxxxx\AppData\Roaming\SAP\Common\SapLogonTree.xml connot be parsed
For detailed error message, refer to trace file...
"
Errormessage in die trc file :
********************************************************************************
**************************** SAP AG, Trace File ******************************
** Main trace mode: Error, Warning, Developer Notes and additional data
** Program: C:\Program Files\SAP\FrontEnd\sapgui\saplogon.exe
********************************************************************************
***ERROR***: Shortcut entry with name >ShortCut to CA4< already exists in the properties map
***ERROR***: Unable to create XML parser object
***ERROR***: Initialization Logon tree failed with 22
The user tried to uninstall and reinstall the SAP GUI but the problem remains.
We checked the SapLogonTree.xml file but this is empty.
Can someone help?
Thx
Lode